Terms of service

1. Seller and scope

Sunpura Energy GmbH
Alt Niederhofheim 29 A
65835 Liederbach am Taunus
Germany

Yi Wang · HRB 144720
+49 15212220625
contact@sunpuraenergy.com

These terms apply to consumer purchases through sunpuraenergy.co.uk. Product availability, essential characteristics, installation requirements and the total price are disclosed before you place your order.

2. Ordering and payment

You can review and correct your order before selecting the button clearly indicating an obligation to pay. Your order is an offer to buy. An automatic receipt acknowledges receipt; acceptance occurs when we expressly confirm acceptance or dispatch the goods. If we do not accept your order, amounts collected are refunded without undue delay. We supply the applicable terms and order confirmation in a form you can keep.

Checkout accepts credit or debit cards, PayPal, Klarna and any additional methods shown there. Cash on delivery is not available. Availability, credit approval and payment schedules depend on the chosen provider; Klarna finance is not guaranteed. Refunds use the original payment method unless expressly agreed otherwise, without refund fees.

3. Prices, delivery and import charges

Consumer prices are shown in GBP with the applicable taxes collected by us. Shipping and any additional unavoidable charges are disclosed before purchase. Some products ship from UK stock and others as DAP imports. The Shipping Policy explains the distinction, the customer’s responsibility for expressly disclosed import duties and clearance charges, and the statutory VAT treatment. DAP cannot override our tax obligations. Product-specific information and the agreed pre-contract disclosures apply.

4. Cancellation and returns

You have a statutory 14-day cancellation right for eligible distance purchases. We also offer a voluntary 30-day return right under the Return and Refund Policy. The voluntary policy does not restrict your statutory rights.

5. Faulty goods and guarantees

Goods must be of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, you may have a short-term right to reject faulty goods within 30 days, followed by rights to repair or replacement and, where the statutory conditions are met, a price reduction or final rejection. These rights are separate from change-of-mind returns and any commercial guarantee. Any commercial guarantee applies only as described in the product’s published guarantee terms.

6. Installation and liability

Follow the current manual and local electrical rules. Work requiring a qualified professional must be carried out by one. Savings and payback examples do not guarantee a particular result. Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights or any liability that cannot lawfully be excluded.

7. Data and disputes

See the Privacy Policy for personal-data processing. Send complaints to contact@sunpuraenergy.com. German law applies only to the extent it does not deprive you of mandatory consumer protections in your country of habitual residence. Consumers retain access to the courts available under mandatory law. Updates do not retrospectively alter existing orders.