Shipping policy

Delivery to the United Kingdom

Some products are dispatched from UK stock; others are imported under DAP (Delivered at Place) terms. The dispatch route, delivery estimate, shipping charge and applicable import-cost responsibility must be disclosed for the selected product before you place a binding order. Orders may arrive in separate parcels. Available destinations are those accepted at checkout.

UK-stock deliveries

Goods already held in the UK at the time of sale are supplied under the applicable UK VAT rules. Customers are not charged import duties simply for delivery from UK stock.

DAP imports

For an order expressly identified before purchase as a DAP import, you are responsible for applicable import customs duties and disclosed carrier clearance charges, and for import VAT only where the law places that responsibility on you. These charges are separate from amounts collected by us and may be collected by the carrier or customs authorities before release. We disclose the applicable charges, or how they are calculated where they cannot reasonably be calculated in advance, before you are bound by the order. DAP does not transfer our statutory tax obligations to you.

For goods outside the UK sold directly to consumers in Great Britain in consignments of £135 or less, VAT is normally collected by the seller at the point of sale. For consignments above £135, normal import VAT and customs rules apply. Northern Ireland has different rules; the treatment for the accepted delivery destination must be explained before purchase. No blanket VAT exemption is promised.

Delivery timing and issues

The delivery estimate shown for your order applies. Unless another period is agreed, delivery is made without undue delay and within 30 days. If delivery is delayed, contact us; statutory rights to require delivery or cancel remain available. Customs processing can affect imported deliveries. We remain responsible for the goods until they enter your physical possession, or that of a person you nominate, subject to mandatory law.

Please report damage or missing parcels promptly. Failure to report immediately does not remove your statutory rights. Do not send damaged lithium batteries through an ordinary postal service; contact us for safe handling.

Sunpura Energy GmbH
Alt Niederhofheim 29 A
65835 Liederbach am Taunus
Germany

Yi Wang · HRB 144720
+49 15212220625
contact@sunpuraenergy.com